A Customer may return any delivered product at the presence of our delivery officer, or within next 12 hours or within 72 hours at the following circumstances; In case, if you have not received any products from the invoice, please pay the amount as per you received and if paid amount doesn’t meet our service charge policy, you will honor the policy (for example; your order amount was tk.4999 or above under service charge free and for returning products and for reduced the invoice value, you will be under service charge payment automatically).
Instant Return Policy:
● If Product(s) not found as per your expectation.
● If have damaged at the delivery time.
● If have confusion about packaging, quality and volume.
12 Hours Return Policy:
It is applicable only for our Vegetables, Fruits and any other perishable products, which may be returned for not consumable conditions under re-delivery terms.
72 Hours Return Policy:
A Customer may return any delivered product within 72 hours from the delivery date at the following circumstances;
You may return us any imperfect but unopened product(s) within 3 days period containing defect maximum 25% or less.
Products may not be returned or replaced under the following circumstances;
● Product(s) after use or consume or installation
● Product(s) broken or out of order
● Damages or defect which are not consumable
● Any damages/defects are not covers up the manufacturer/traders warranty or guarantee
● Any product(s) returnable if found without original packaging
● Any products found tampered or missing serial/UPC numbers
Nitaiganj.com always here to providing best services to the customers. For any unforeseen situation, if we are not able to accomplish product(s) delivery or to provide our services, we will be informing you within 12 hours over phone or SMS. For any of our lacking, if there needed any refund, we will do it within next 3 days after as following.
Calls for refunding will be processed under the following circumstances;
● Unable to deliver any product
● if any product(s) returned by customer against paid invoice
We are committed to ensure the quality on all supplied items. Nitaiganj.com is not selling any self manufacturing products, despite the fact that we are looking into the quality. We never challenge for quality guaranty for any products at our own responsibility. We have trust to the manufacturer/traders/ vendor that they always assure the quality on their entire manufacturing/ supplied product.
Order Cancellation And Blacklist Policy:
In terms of paid order, Nitaiganj.com will verify the cell number from which the order has been placed. Without verifying, paid order will not be delivered. You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them to our system or cancel any orders placed by them
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